Privacy Policy - Jet Ride Car Rentals

Introduction

Welcome to Jet Ride Car Rentals. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our airport transfer services.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at +91 8143 068 181.

1. Information We Collect

1.1 Personal Information

When you book a ride with Jet Ride Car Rentals, we collect the following personal information:

Name: To identify you and address you properly
Phone Number: To contact you regarding your booking and trip updates
Pickup Location: To know where to pick you up from
Drop Location: To know your destination
Travel Date and Time: To schedule your ride
Number of Passengers: To ensure appropriate vehicle allocation
Flight Details: (For airport pickups) To track your arrival and adjust pickup time if needed

1.2 Automatically Collected Information

When you use our services, we may automatically collect:

Device Information: Type of device, operating system
Location Data: GPS location during the trip for route optimization and safety
Trip Data: Route taken, duration, distance traveled
Communication Records: Records of calls, WhatsApp messages, or SMS for quality and training purposes

1.3 Payment Information

We do not store credit card or debit card information. If you pay via UPI or card, the transaction is processed through secure third-party payment gateways. We only receive confirmation of successful payment.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

To process and fulfill your booking requests
To assign drivers and vehicles
To provide real-time updates about your ride
To navigate to pickup and drop locations
To track flight arrivals for airport pickups

2.2 Communication

To send booking confirmations via WhatsApp or SMS
To share driver details before your trip
To provide trip updates and notifications
To respond to your inquiries and support requests
To send promotional offers (only with your consent)

2.3 Service Improvement

To analyze usage patterns and improve our services
To train drivers based on feedback and trip data
To optimize routes and reduce travel time
To enhance customer experience

2.4 Safety and Security

To ensure passenger and driver safety through GPS tracking
To verify driver background and credentials
To investigate complaints or incidents
To prevent fraudulent activities

2.5 Legal Compliance

To comply with legal obligations
To respond to lawful requests from authorities
To enforce our Terms and Conditions

3. How We Share Your Information

Important: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.1 With Service Providers

We share limited information with:

Drivers: Your name, phone number, and pickup/drop locations to complete the trip
Payment Processors: For processing payments (they handle payment data, not us)
SMS/WhatsApp Service Providers: For sending booking confirmations and updates

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

3.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

Secure data transmission using encryption
Access controls limiting who can view your data
Regular security assessments and updates
Secure storage of booking records
Driver verification and background checks

4.2 Data Breach Protocol

In the unlikely event of a data breach that affects your personal information, we will:

Notify you within 72 hours
Inform relevant authorities as required by law
Take immediate steps to secure the affected data
Provide guidance on protective measures you can take

Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

5.1 Retention Period

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Booking Information: Retained for 2 years for business records and customer service
Trip Data: Retained for 1 year for analytics and service improvement
Payment Records: Retained for 7 years as per tax and accounting requirements
Communication Records: Retained for 1 year for quality assurance

5.2 Data Deletion

After the retention period, we securely delete or anonymize your personal information. You can also request deletion of your data at any time (see Your Rights section below).

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request copies of your personal information that we hold. Contact us at +91 8143 068 181 to make a request.

6.2 Right to Correction

You have the right to request correction of any information you believe is inaccurate or incomplete.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal obligations we may have to retain some data.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain conditions.

6.5 Right to Data Portability

You have the right to request transfer of your data to another service provider in a machine-readable format.

6.6 Right to Withdraw Consent

If we process your data based on consent, you have the right to withdraw that consent at any time.

6.7 Right to Object

You have the right to object to our processing of your personal information for direct marketing purposes.

How to Exercise Your Rights: To exercise any of these rights, please contact us at +91 8143 068 181 or via WhatsApp. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

7.1 Website Cookies

If we launch a website in the future, we may use cookies and similar tracking technologies. Currently, as we operate primarily through phone and WhatsApp, we do not use cookies.

7.2 Location Tracking

During your trip, we use GPS to track the vehicle location for:

Route optimization
Estimated time of arrival calculations
Safety and security
Resolving disputes about routes taken

This tracking is active only during your ride and is deleted after the retention period.

8. Third-Party Services

8.1 WhatsApp

We use WhatsApp for booking confirmations and communication. WhatsApp's privacy policy applies to messages sent through their platform. We recommend reviewing WhatsApp's privacy policy.

8.2 Payment Gateways

If you pay via UPI or card, the payment is processed by third-party payment gateways. Their privacy policies govern how they handle your payment information.

8.3 Google Maps

We use Google Maps for navigation. Google's privacy policy applies to location data processed through their service.

Note: We are not responsible for the privacy practices of third-party services. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

10. Marketing Communications

10.1 Promotional Messages

With your consent, we may send you promotional offers, updates, and news about our services via:

WhatsApp messages
SMS
Phone calls

10.2 Opt-Out

You can opt-out of receiving marketing communications at any time by:

Replying "STOP" to promotional SMS
Informing our customer service at +91 8143 068 181
Sending a WhatsApp message requesting to unsubscribe

Note: Even if you opt-out of marketing communications, we will still send you important service-related messages (booking confirmations, trip updates, etc.).

11. International Data Transfers

Your information is processed and stored in India. If we ever transfer data to other countries, we will ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

12.1 Notification of Changes

When we make changes to this Privacy Policy, we will:

Update the "Last Updated" date at the top of this page
Notify you via WhatsApp or SMS if the changes are significant
Post the new Privacy Policy on our website (if applicable)

12.2 Your Continued Use

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Phone: +91 8143 068 181 (Available 24/7)
WhatsApp: +91 8143 068 181
Service Area: Hyderabad & Surrounding Areas
Business Name: Jet Ride Car Rentals

We are committed to resolving any privacy concerns you may have. We will respond to your inquiry within 48 hours.

14. Consent

By using our services, you consent to our Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please do not use our services.

Thank you for trusting Jet Ride Car Rentals with your airport transfer needs. We are committed to protecting your privacy and providing you with excellent service.