Refund and Cancellation Policy

The Refund and Cancellation Policy page outlines JetRide’s guidelines and procedures for handling cancellations and refunds of bookings.

1. Refund Eligibility

Refunds are based on the cancellation timeline prior to the scheduled boarding date. Eligibility and refund amounts are as follows:

• More than 7 Days Before Boarding: Eligible for a full refund (no cancellation fee).
• 3 to 7 Days Before Boarding: 75% refund (25% of the paid amount retained as a cancellation fee).
• 2 to 3 Days Before Boarding: 50% refund (50% of the paid amount retained).
• On the Date of Boarding: Non-refundable (100% of the paid amount retained).

Additional payment gateway charges, if any, are non-refundable.

2. Refund Timeframes

Refunds (where applicable) will be processed within 7-10 business days, depending on bank processing times and applicable gateway fees. Refunds will be issued to the original payment method.

3. Cancellation Procedure

To cancel a booking, please follow these steps:

1. Fill out the form on our Contact Us page at www.jetride.in/contact.
2. Email us at [email protected] with your booking reference number.
3. Call our customer support team at +91 97143 19683 for assistance.

4. Requirements

Ensure that you have your booking reference number and contact details ready when initiating the cancellation. This information is required to complete the process smoothly.

This policy ensures transparency and helps JetRide deliver a reliable service experience for all customers. If further assistance is required, please reach out via the provided contact information.